Help Category | Astro Biz

I like your new package. How can I make the subscribe to the new pack?

Thank you for your interest. We are happy to make the change of plan for you, please drop your interest here to start your new experience.

How do I perform self-declaration on business type and seating capacity?

Fill in the self-declaration fields on the application form and agree with the term & conditions.

Why do I need to self-declare to Astro on my business capacity and subjected to be audited on my self-declaration?

Self-declare is required during your registration to capture the required information and streamline entire registration process and refrain from any delay of services extended to you. Audit is a follow up process after self-declaration to validate the information submit during registration. This is to ensure a fair pricing to all businesses who applied for Astro services and enjoy the same key contents.

My business premise only has one additional seat from your defined minimum seating capacity Do I still need to make declaration for the additional seat during registration?

Yes. This is necessary to accurately capture the seating capacity of your outlet.

I’m having special event for one night with additional seating capacity, can it be excluded for additional charge?

Yes. there will be no additional charges even though there is a special event with additional capacity, but subject to audit.

What if my business moves to new address and smaller capacity or vice versa?

Yes. You would be required to submit information on your new address and declare the seating capacity of your new premise.

As owner of the business, I didn’t authorize for this subscription as the consents from my manager.

Any registration with Astro requires validation of documents with signatories from owners as well as copy on certificate of identity (NRIC or Passport). Both implies the consent from owner on the registration of Astro services.

Is there any contract or upfront payment when I sign up for BizOne Pack?

Yes, every new subscription comes with a 12-month contract and requires a one-month security deposit.

I am operating café and selling alcoholic beverages. Which segment do my business falls under?

If your setup involved a pub or bar facility, it will be categorized as Entertainment Outlet.

I am adding capacity during selected weekend. Can my business be excluded from additional capacity?

No. If this is part of your schedule arrangement, the additional capacity will need to be factored during registration, and subject to be audited.

I am changing the seating capacity of my outlet. Would it affect my contract period?

No. Changing of seating capacity will not affect your contract period and subject to be audited. However, if there’s a change in your segment, the contract period will be refreshed.

How do I decide how much security deposit needed during registration?

It will be your monthly commitment (i.e. segment price + extra capacity).

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I like your new package. How can I make the subscribe to the new pack?

How do I perform self-declaration on business type and seating capacity?

Why do I need to self-declare to Astro on my business capacity and subjected to be audited on my self-declaration?

My business premise only has one additional seat from your defined minimum seating capacity Do I still need to make declaration for the additional seat during registration?

I’m having special event for one night with additional seating capacity, can it be excluded for additional charge?

What if my business moves to new address and smaller capacity or vice versa?

As owner of the business, I didn’t authorize for this subscription as the consents from my manager.

Is there any contract or upfront payment when I sign up for BizOne Pack?

I am operating café and selling alcoholic beverages. Which segment do my business falls under?

I am adding capacity during selected weekend. Can my business be excluded from additional capacity?

I am changing the seating capacity of my outlet. Would it affect my contract period?

How do I decide how much security deposit needed during registration?

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